Contact us
FAQ
Below are some of are common questions:
To place an order on our store, simply browse through our products, select the item(s) you want to purchase, and click on the "Bag it!" or "Buy Now" button. Follow the prompts to enter your shipping information, select a payment method, and complete the order.
We accept various payment methods, including credit/debit cards (Visa, Mastercard, Discover, AMEX), PayPal, Apple Pay, Google Pay, Meta Pay and other local payment options depending on your region.
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international shipping may be subject to additional fees or customs duties.
Standard Shipping estimated 20 to 30 days delivery , and Express Shipping 10 to 15days delivery. Once your order is shipped, you will receive a confirmation email with tracking information. The actual delivery time will depend on the shipping method and your location.
Our return and refund policy allows you to return unused and unopened items within 30 to 45 days of purchase for a refund or exchange. Please refer to our Returns & Refunds page on our website for detailed instructions and any specific conditions.
Return and Refund Policy Link:
https://thehouseofsisssy-usa.com/policies/refund-policy
Yes, you can track your order by using the tracking number provided in the shipping confirmation email. Visit our Order Tracking page located at the navigation bar, and enter the tracking number to get real-time updates on the status and location of your package.
Optional: Please visit the link below, and Follow the steps inside the document:
https://drive.google.com/file/d/1lgeSU96XplbSafA60fgiKGw7E0K3oVjV/view?usp=drive_link
The products on our store vary in nature. Some of our products are handmade, while others may be mass-produced. We strive to provide a diverse selection of high-quality products to meet the preferences and needs of our customers.
Yes, we frequently offer discounts and promotions. Keep an eye on our website or subscribe to our newsletter to stay updated on our latest deals, seasonal sales, and promotional offers.
You can easily reach our customer support team by visiting our Contact Us page on our website. There, you will find our email address, phone number, and any other relevant contact information. We strive to respond to inquiries within 24-48 hours.
If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the package. Provide detailed information and, if possible, attach photos of the damaged or defective item. We will assist you in resolving the issue promptly, whether through a replacement, refund, or other suitable resolution. For return and refund of products please see our Return and Refund policy.
Return and Refund Policy Link:
https://thehouseofsisssy-usa.com/policies/refund-policy